Internet Tech Support - Call Center (Valdosta, GA)

Internet Tech Support - Call Center

1 000 SIGN ON BONUS (Restrictions Apply) Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable internet and phone services on the first call. High School Diploma or equivalent required Associates Bachelors Degree Preferred. Required Minimum 1 year of prior customer service or technical support experience cable industry experience preferred. Knowledge of common consumer internet software including various browsers and email platforms preferred. Basic understanding of internet networking and email protocols. Exemplary Customer Service skills. Effective verbal and written communication skills. Shift Flexibility able to work evenings weekends holidays overtime. Strong problem solving or organizational skills. Understanding of basic accounting mathematics Microsoft Office experience a plus.EOE m f d vAPPLY ONLINE s chj.tbe.taleo.net chj04 ats careers v2 viewRequisition org MEDIACOMCC& cws 46& rid 13358