Call Center Customer Service Representative (Raleigh, NC)

Call Center Customer Service Representative

YOUR FOCUS (Job Duties and Responsibilities) We are looking for our Call Center Representatives to be customer-focused detail oriented and motivated to achieve positive results. Not only should you be polite reliable knowledgeable and adaptable to change but also have an upbeat attitude with the determination to succeed. In this role you will also Answer or make calls to our guests or employees to learn about and address their needs complaints or other issues with products or services Respond efficiently and accurately to callers explaining possible solutions and ensuring they feel supported and valued Engage in active listening with callers confirming or clarifying information and diffusing angry clients as needed. Build lasting relationships our customers and other call center team members based on trust and reliability. Utilize software databases scripts and tools appropriately Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service Make sales or recommendations for products or services that may better suit client needs. Take part in training and other learning opportunities to expand knowledge of company and position. YOUR BACKGROUND (REQUIREMENTS) Along with being a superior communicator over the phone you will need to have active listening skills superb verbal and written communication and a pleasant professional phone voice. We are looking for the Customer Service Representative to bring the following High School diploma AA preferred 1-2 years of experience in customer service or retail setting. Previous Call Center experience is highly desirable Strong time management and decision-making skills Working knowledge of Microsoft Office (Excel Word PowerPoint Outlook) PHYSICAL REQUIREMENTS Ability to sit and stand for extended periods of time TRAVEL REQUIREMENTS NoneClick here to apply s www.preferhired.com job call-center-customer-service-represe-96277860 6687 key 56171& job call-center-customer-service-represe-96277860 6687& s web