Temp customer service scheduling rep (Tampa, FL)

Temp customer service scheduling rep

s www.globalchannelmanagement.com jobopeningsjobs(at)globalchannelmanagement.co mTemp customer service scheduling rep needs 5 years of service industry experience managing service operations and or service scheduling.Temp customer service scheduling rep requires Experience and or basic project accounting or costing principals is desired Customer service rep scheduling Temp customer service scheduling rep duties Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customers expectations and performs follow-up with the customer as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate. Upon completion reconciles all service requests daily. Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.