Virtual Customer Rep (Chattanooga, TN)

Virtual Customer Rep

Job DescriptionEditWe re seeking reliable professionals to join our team of independent contractors to provide customer support from home. No experience required. Online training available. KSM Empowerment Virtual Solutions LLC is a virtual call center. We provide outbound inbound calls to high-end clients only.Choose your schedule and all agents must provide support services at least 15 hours per week. Some positions offer unlimited servicing hours 24 7 365 days per year.JOB TYPESBook cruisesCar rental servicesDinner reservationsRetail online orderingTax supportTravel assistanceAnd moreQUALIFICATIONSAll agents must be at least 18 years of age and a citizen of the United States.Agents can NOT reside in any of the following states. California Connecticut Maryland Massachusetts New York Oregon and Wisconsin.PROCESSPass a voice assessmentLanguage Program assessmentTechnical checkBackground checkDrug test (required for some positions)REQUIREMENTSQuiet work space PC Windows 7 8 8.1 10 MAC boot camp running windows.Laptop or desktop no wireless laptops.Ethernet connection required.Landline hardwired phone.Headset with mic and USBHeadset phone with dial pad.SKILL SETCritical Thinking and someone who pays attention to details is a key factor when providing services to high-end clients. Our agents must demonstrate efficiency and leadership and must be able to perform remotely without supervisors. Client metrics have an extreme impact on our call center. Therefore we have high expectations for agents who service for our virtual call center. Top performers receive great bonuses and incentives with many clients.