Customer support svc desk (Jacksonville, FL)

Customer support svc desk

s www.globalchannelmanagement.com jobopeningsjobs(at)globlachannelmanagement.co mCustomer support svc desk needs Two (2) to four (4) years of call center and customer service experienceCustomer support svc desk requires Experience in financial services required Microsoft Office Suite experience preferred Consumer complaint review response management Client research resolution (contact center background) Banking System Customer support svc desk duties Ensure remain compliant based on internal procedures and regulatory guidelines Research root causes of complaints and feedback identify problems and suggest solutions accordingly Thoroughly document client contact status and resolution notes in various systems. Identify outdated incorrect policies and procedures and Make recommendations for procedure policy communication changes.