Client Service Rep (Jacksonville, FL)

Client Service Rep

s www.globalchannelmanagement.com jobopeningsjobs(at)globalchannelmanagement.co m Client Service Rep needs 2 years experience in a client service or call center environmentClient Service Rep requires Banking or mortgage servicing experience High school diploma or equivalent required Ability to understand and retain product and service knowledge Active listener that can ask necessary questions in order to clarify any ambiguity Ability to handle multiple tasks while maintaining a high level of service Basic math clerical and typing skills Client Service Rep duties Maintain quality service to all clients by answering product and service questions cross-selling related products and services and being courteous and responsive to all clients needs Maintain client records by verifying and updating account information Resolve product or service problems in a timely manner by listening determining the cause of the problem selecting and explaining the best solution to solve the problem expediting the solution and following up with the client Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal state and local banking regulations Contribute to team effort by answering client phone calls in a timely manner Take ownership in problem resolution