Customer Care Rep (Smyrna, GA)

Customer Care Rep

s www.globalchannelmanagement.com jobopeningsjobs(at)globalchannelmanagement.co mCustomer Care Rep needs 1 - 5 years of relevant experienceCustomer Care Rep requires Knowledge of Q2C Mainframe Windchill SMS Ability to organize and prioritize a variety of short and long term action items Solid understanding of company products and processe Ability to effectively communicate to a wide range of internal and external customers and suppliers (written and verbal skills required) Customer Care Rep duties Processing orders Change Orders within the required time frame Monitor General email box for Customer Service Requests throughout the day Tracks Supplier performance via access database for shipments acknowledgements and drawings Acts as a liaison between the field sales force and Supply Base. Managing the queue for less than lead time requests expedites and change orders