Part-time - Front Desk Associate (Redding, CA)

Part-time - Front Desk Associate

Position Summary The Front Desk Associate s (FDA s) objective is to help the club increase recurring membership EFT while ensuring the highest level of service for Fit Republic members with a focus on retention by performing a variety of administrative and operational duties. FDA duties include greeting assisting and directing members guests potential members staff and vendors as they enter or call the gym. The FDA s responsibilities for customer service and sales includes enrollment of new members through employee generated and company-sponsored programs promotions and referrals. The FDA is also responsible for supporting potential members in fulfilling their fitness goals.Major Responsibilities Maximize sales of new memberships and retention of current members Responsible for production of a minimum of 25 new member units (NMUs) per month Responsible for generating employee-sponsored leads Responsible for making outbound calls as needed using company-provided call lists including prospect calls new member welcome calls past due balance calls renewal calls appointment confirmations etc. Responsible for partnering new members with FIIT Nation Group Personal Training Greets and checks in all members as they enter the gym Answers the telephone using the correct greeting and assists callers as needed Assists members and potential members with all inquiries Maintains a neat and clean facility with other cleaning duties as assigned Ensures that front desk procedures are followed such as checking in members responding to telephone requests for assistance registering guests and obtaining waivers replacing member identification cards responding to delinquent accounts and requests to change account including termination of membership Provide a superior level of customer service to members and guests Perform a variety of duties including filing paperwork leading walkthroughs ( quick look arounds or QLAs) of the facility or any other duties as assigned Lead facility tours to members potential member and guests Other duties as assigned Qualifications and Requirements Passionate about people. Passionate about fitness Ambition drive honesty enthusiasm energy personal integrity and a passion for the fitness industry 1 years of customer service experience and 1 years of sales experience Excellent communication time management and organizational skills Computer literacy Evening and weekends hours are required Bachelor s degree in exercise science or a related field preferred Certified for automated external defibrillator (AED) and cardiopulmonary resuscitation (CPR) Job Type Part-timeSalary 13.00 hourExperience Front Desk 1 year (Preferred) customer service 1 year (Preferred) hospitality 1 year (Preferred) Work authorization United States (Preferred) Shifts Morning (Preferred) Evening (Preferred) Additional Compensation Store Discounts Work Location One location Benefits None Communication method(s) used Email Phone In person Hours per week 10-19 20-29 This Job Is Ideal for Someone Who Is Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Detail-oriented -- would rather focus on the details of work than the bigger picture Achievement-oriented -- enjoys taking on challenges even if they might fail Autonomous Independent -- enjoys working with little direction Innovative -- prefers working in unconventional ways or on tasks that require creativity This Job Is Open to applicants under 18 years old provided it is legally allowed for the job and location Open to applicants who do not have a high school diploma GED A good fit for applicants with gaps in their resume or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages including older job seekers are encouraged to apply Open to applicants who do not have a college diploma Schedule Day shift Night shift