WORK-FROM-HOME - - BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE (E (Fort Myers, FL)

WORK-FROM-HOME - - BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE (E

We have an immediate opening for temporary Bi-lingual Customer Service Representatives to support our growing customer base working from your home office. We seek reliable and solutions-oriented individuals to join our team Position Details Work from your home with Computer equipment provided by Navient Primarily inbound service calls NO Selling 18.00 per hour plus bonus This temporary assignment is expected to last approximately 3-6 months however the assignment may be shortened or lengthened based on business needs.This temporary position is not eligible for benefits. This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their accounts and providing prompt and accurate information in a courteous and professional manner.Please Note Applicants must reside within 1-1.5 hours of a UPS Customer Center for computer equipment pick up.Training ScheduleVirtual Training Hours Monday- Friday 8 AM- 5 PM Hours of Operation The work schedule will fall within the hours listed below. Scheduling options will be discussed within the first week of employment. Operational hours and schedules are subject to change based on the needs of our customers.Monday - Friday 7am 7pm ESTSaturday 9am - 5pm ESTMust be flexible with evening and Saturday hours.TECHNICAL AND HOME OFFICE REQUIREMENTS High-speed internet access (Minimum 10MB upload speed 5MB download speed) You must use an ethernet cord and be hard wired into your server from the router modem. You will not be able to use Wi-Fi or a hot spot. Landline phone or cell phone Must be able to download an app on a Smartphone or tablet Private workspace or home office free of distractions and outside noise OTHER REQUIREMENTS High School Diploma or G.E.D. Must be bilingual (fluent in both Spanish and English) completion of a language assessment required Applicants must reside within 1-1.5 hours of a UPS Customer Center for computer equipment pick up Experience in servicing customers with professionalism diplomacy and consideration for the customer s requests or concern Some completed college coursework will serve as a substitute for work experience Strong written and verbal communication skills Fast learner ability to maintain an in-depth understanding of the training curriculum Excellent PC and internet navigation skills Efficient time management skills PREFERRED QUALIFICATIONS Prior experience in a high-volume call center preferred apply here