Remote Services Engineer (Franklin, TN)

Remote Services Engineer

jobs(at)globalchannelmanagement.coms www.globalchannelmanagement.com jobopeningsRemote Services Engineer needs a combination of electrical systems network communications and application-specific software skills Remote Services Engineer requires SQL Database querying and programming experience Digital Power Services Engineer VBA C or Java coding experience On-site power system experience Understanding of Power Quality standard On-site or remote advanced technical support experience Knowledge of the electrical power industry Understanding of digital metering systems PowerLogic preferred Understanding of lighting control systems PowerLink preferred Controls or transformer protection experience Experience with CRM systems Salesforce preferred Bilingual Spanish or French an asset Remote Services Engineer duties Help customers maintain the reliability and performance of their systems and address any potential technical problems. Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions. Work closely with direct and indirect North America sales force to manage customer relationships and satisfaction. Assist sales personnel in the pursuit of new business by providing pre-sales technical support and assisting with customer evaluations and system selection. Occasionally prepare and present customer product demos. Research identify develop and recommend corrective measures to address technical issues identified in the field or in-house. Participate in power monitoring system development projects by contributing knowledge of customer applications providing user information requirements providing test scenarios and typical use-cases and occasionally participating in product development and testing.